Most major device manufacturers update their drivers regularly. To find the newest driver, you may need to visit the HTC website. It is a software utility which automatically finds and downloads the right driver. Tech Tip: If you are having trouble deciding which is the right driver, try the HTC Driver Update Utility. In the results, choose the best match for your PC and operating system. Enter HTC Sync Manager into the search box above and then submit. If the driver listed is not the right version or operating system, search our driver archive for the correct version. After you complete your download, move on to Step 2. To get the HTC Sync Manager driver, click the green download button above. Contact your ISP to get a public IPv4 address.How to Update HTC Sync Manager Device Drivers Quickly & Easily Step 1 - Download Your Driver If you have a double NAT with your ISP, it might prevent you from connecting.If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4.Make sure you don't have any DMZ host configured in your router settings. If you are trying to connect to Shadow or another cloud service: You'll need to get your own dedicated router.

If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices.

Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists.

Make sure your PC isn't running VPN software.

If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer.If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public.Make sure the Windows Firewall isn't blocking all connections ( see here) and restart your computer.Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example).If you see a ' Not on same network' warning and are not connecting through the internet remotely:

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