Under Factory reset, select Reset now, and then select Reset now to confirm.

On a Windows 10/11 PC: Open the Surface app, then select Surface Headphones > Device information. Press and hold the power button (#3 in the diagram below) for 20 seconds until you hear that your headphones have been reset to the factory defaults.įirst, connect your headphones to your Windows 10/11 PC using the included USB cable, or connect your headphones wirelessly over Bluetooth to your iOS device, Android device, or PC (if you can). There are two ways you can reset your headphones. After you reset them, you'll need to set up your headphones again. When you reset your headphones, any pairing information, equalizer adjustments, and languages settings are removed and your headphones go back to the original factory settings.

Reset your headphones to factory settings Your default digital assistant isn’t activated when you tap and hold the touch area. The touch area or buttons stop responding. You can't connect your Surface Headphones to your PC or phone after a few tries. The type of reset you should use depends on what kind of problem you're having. If you're having problems with your Surface Headphones, you can reset them to the original factory settings or reset their firmware.

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